What is Robinhood Fintech?

What is Robinhood Fintech?

And what jobs are they offering these days?

Robin Hood is a “free trading app”.

Moreover, with the idea of bringing Wall St to the masses.

Lately they have had some trouble.

With lots of growth Robin Hood now needs people to help with claims.

Full Job Description

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We’re growing and looking for…

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

The Disputes and Claims team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge financial products. As a Disputes and Claims Manager, you’ll serve as an integral part of all customer dispute functions by facilitating transaction disputes for debit cards, transfers between accounts and ACH transfers to name a few, while assisting customers in resolving complex inquiries, and supporting our customers and products. This is an opportunity to be a part of one of the most efficient, effective and important pillars of Robinhood’s business.

What you’ll do day-to-day:

  • Lead a team of 8-10 associates who own critical business functions while acting as subject matter expert in all processes and clearly communicating with outstanding customer service. You’ll work diligently and patiently with our customers and other departments to solve some of their most complex issues, such as disputes.
  • Coach and mentor your team, overseeing their professional development and helping them achieve top metrics and high quality standards
  • Ensure regulatory compliance of your team and your vendors.
  • Communicate directly with third party relationships in order to facilitate customer requests. Own relationships and validation of compliance with all dispute vendors.
  • Serve as a point of contact for CX, Treasury, AML Operations for all issues related to the debit card. Work with Leadership and operations teams to launch, improve and scale Robinhood products and systems.
  • Consistently meet productivity goals with minimal error.
  • What is Robinhood Fintech?

About you:

  • Bachelor’s degree or equivalent practical experience
  • 5+ years working in operations or banking services is preferred
  • Ability to meet productivity goals
  • Exceptional attention to detail and strong problem solving skills
  • Excellent written and oral communication skills
  • Self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments
  • Ability to work some weekends as needed
  • Familiarity with debit cards, payments, and/or prior experience working for a Money Services Business (MSB)

Bonus points:

  • Prior consumer technology experience

Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target salary for this position is $97,000 to$114,000. Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood’s equity plan. Please note that this information is only provided publicly for candidates in Colorado, but the role is open to candidates outside of Colorado as well.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit Robinhood – US Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job’s working model.

What is Robinhood Fintech?

Commission-free Stock Trading & Investing App | Robinhood

What is Robinhood Fintech?